Bilingual Lead Client Advocate

Status: Paid - Part Time

Description:

TITLE: Lead Client Advocate

HOURS PER WEEK: Part – time hours: Monday – Thursday 11:45 AM – 5 PM not to exceed 20 hours per
week. Hours could fluctuate to morning hours if needed.

EMPLOYMENT STATUS: Non-Exempt BENEFITS: Outlined in Employee Manual

REPORTS TO: Client Services Director EVALUATION: 90 days and annually in November or December

POSITION SUMMARY:

As an ambassador of Jesus Christ, the client advocate offers Spanish speaking
clients making a pregnancy decision or coping with the results of their choice compassion, hope, help,
and Christ-centered support. Client advocate also provides support and assistance to Client Services
Director.

SKILLS & QUALIFICATIONS

• A commitment to Jesus as Lord and Savior
• Fluent in Spanish and confident in translating to English
• Experience in case management preferred, but not required
• 3 years minimum of equivalent experience in an office setting working with patients/clients
• Full agreement and abide by the Pregnancy Resource Center’s Vision, Mission, Statement of Faith, Statement of Principle, and policies and procedures of the clinic
• Be a committed Christian (follower of Jesus) who demonstrates a personal relationship with Jesus Christ as Savior and Lord
• Exhibit strong commitment and dedication to the pro-life position and sexual purity
• Be able to respect and keep information confidential
• Be dependable, stable, and capable of following through on commitments
• Exhibit a sincere desire to reach out with the love of Jesus to people in distress
• Be able to identify and adjust to a client’s pace of progress and growth
• Be familiar with scripture about the sanctity of life, forgiveness, and salvation
• Complete the pregnancy center volunteer training
• Willingness to speak to the general public to help advance the mission of the organization if needed
• Excellent computer skills, competence in Microsoft, and data entry skills
• Self-motivated, able to prioritize work, and can work independently and collaboratively within a team
• Able to handle interruptions throughout the day
• Takes pride in work
• Willingness to help with special events that advance the mission of the organization

RESPONSIBILITES

Patient Advocacy
• Provide crisis intervention and translation support for each Spanish speaking client in an atmosphere of warmth and compassion through listening and other helping skills
• Provide accurate information on abortion as being interpreted from medical professional to client
• Provide information on parenting, adoption as being interpreted from medical professional
• Follow all policies and procedures regarding intake, phone, and in-office duties
• Offer support, material resources, and referrals appropriate to a client’s situation
• Look for teachable moments with a client in order to share the love of Jesus and His plan of salvation
• Appropriately follow-up with clients according to the policies and guidelines of the center
• Maintain all client records as indicated in center policies and guidelines Administration Assistance
• Attend staff and volunteer meetings
• Assists with the planning and coordination of volunteer meetings
• Translate paperwork to better assist Spanish speaking clients/patients
• Assist Client Services Director as directed
Other:
• Processes labels, merge documents, tables, correspondence, manuals, charts, newsletters, and other documents as needed
• Photocopies materials as appropriate
• Scans patient files as according to document retention schedule
• Works cooperatively (with a servant heart) with other staff, including staff from other departments, contributing to word and action to an office work environment/ atmosphere
• Assists with organizing special initiatives, programs, events, including communicating (following up) with vendors, affiliates, donors, staff, and/or other constituencies to meet/accomplish established objectives as needed.

The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities,
knowledge, skills, abilities and working conditions. If I am hired, my employment will be “at will” and
without fixed term and may be terminated at any time. I will familiarize myself with and abide by the
center policies and procedures. I will communicate the organization’s Christian pro-life mission, vision,
core beliefs, and values as appropriate.

Experience Needed:   Fluent in Spanish and confident in translating to English • Experience in case management preferred, but not required • 3 years minimum of equivalent experience in an office setting working with patients/clients
Job Type: Administrative
State: Tennessee
Apply by Email: [email protected]
Apply Here