Client Care Specialist

Status: Paid - Full Time

Description:

POSITION SUMMARY

The Client Care Specialist position is high-impact and critical to the success of our mission of Ending Abortion Peacefully and Prayerfully. The ideal candidate for this position would be comfortable with the uncomfortable. While very demanding, the reward of knowing you had a small part in empowering a mother to choose life for her preborn child is extraordinary. We only hire the very best who possess a stable emotional intelligence to be a strong example for many of our clients’ chaotic lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Pray daily for the mission of Coalition Life.
Schedule and conduct options coaching appointments with clients.
Participate in a rotating on-call client management system.
Continue contact with clients via phone, SMS, email, or mail throughout their involvement in the Women’s Care Connect program.
Work with other agencies on behalf of clients.
Enter and update client information and notes in a timely manner in an online database.
Work with clients throughout their pregnancies, understanding their needs, and helping to determine their goals.
Chaperone client ultrasound scans.
Perform, read and document medical grade pregnancy tests.
Manage an ever changing caseload of clients from a variety of backgrounds.
Maintain an exceptionally clean and organized work environment.
Participate in regular feedback sessions involving mock coaching, peer criticism and self-assessment.
Maintain flawless inventory of materials and reorder as needed.

SIDEWALK COUNSELING EXPECTATIONS

Regardless of your specific job description, all employees are expected to participate in sidewalk counseling unless otherwise exempt due to personal, physical, or medical restrictions. Frequency of sidewalk counseling may vary depending on the specific job duties of the employee and the needs of the organization.

Exemption from sidewalk counseling duties must be approved by your supervisor in conjunction with the Director of Client Outreach and Chief of Staff. Refusal to participate in sidewalk counseling efforts without the appropriate exemption may result in disciplinary action.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This position is based in St. Louis, MO.

Experience Needed:   Bachelor's degree; or at least 1 year of experience directly related to the duties and responsibilities or in social work, life coaching, counseling, or a one-on-one women's ministry. Completed degree(s)/certificates from an accredited institution that are above the minimum education requirements may be substituted for experience. On-the-job life coaching training will be provided: virtual professional development courses on life coaching through the Professional Christian Coaching Institute.
Job Type:
State: Missouri
Apply by Email: [email protected]
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