Date Posted: August 23, 2022
Status: Paid - Full Time
Summary: The Contact Center receives and responds to phone calls, text, chats & web
communication with clients seeking pregnancy services. The goal is to provide assistance by
scheduling sonograms and of fer counseling services. We service pregnancy resource centers
throughout the country, and we are the primary contact for the clinics.
Contact Center Agents help women and men who are facing an unplanned pregnancy to
receive all the testing and information they need to make an informed decision about their
• Answer calls/texts/chats/emails
• Utilize the CRM database
• Listen attentively
• Set appointments
• Attending appointment reschedules and reminders
• Discover, recommend and over pushback from callers.
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and
all other Human Resource decisions without regard to race, color, national origin, age, sex, or marital,
disability, or veteran status. Because our primary mission is religious, Human Coalition does lawfully
require assent and adherence to our core doctrinal beliefs.
Experience Needed: MINIMUM QUALIFICATIONS: Passionately aligned with the mission and vision of Human Coalition, Excellent communication skills, Self -motivated, able to multitask and goal focused, Service oriented, Excellent computer skills, Able to work well in a team environment, Adaptable to change. EDUCATION AND EXPERIENCE: Sales experience preferred, Background pro-life, crisis center helpful, Bilingual Spanish is a plus
Apply by Email: [email protected]