Donor Communications Administrator

Date Posted: December 14, 2023

Students for Life of America

Status: Paid - Full Time

Description:

About Students for Life of America

Students for Life of America (SFLA) is a pro-life organization focused on ending abortion once and for all through changing the hearts and minds of young people across the country.  

SFLA is a 501c3 not-for-profit charity that engages in education and activism. Students for Life recruits new people into giving the pro-life movement a second look, converts their hearts, and then mobilizes them to become a leader in Post Roe America.  

We invest in young pro-life leaders by equipping them to be a voice in their middle schools, high schools, colleges, and communities. Helping them share the truth about abortion, save women & men from making a life-altering decision, and transform their campuses & communities to be places of hope.  

At Students for Life of America, we encourage our employees to share ideas, be who they are, and pursue their passions.  

Summary

Under the direct supervision of the Director of Donor Communications, this position’s primary role is communicating with financial supporters of Students for Life via telephone, email, text message, mail, and other channels to set up meetings between them and Students for Life Development staff and follow up on these meetings as appropriate.

Over time, this position may directly ask for support from donors and meet virtually with donors themselves.

This role will also aid in broad administrative support to the Development (fundraising) team related to their meetings and communications with donors, effectively being a helping set of eyes, hands, and feet for remote staff out of our HQ office.

The Donor Communications Administrator deals with important external stakeholders, as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload.

Essential Functions

Donor Meeting Scheduling – 50% of workload

Phone scheduling

  • Twenty calls per hour when making outbound calls. Ten calls per hour if contacting highly cultivated lists of caseload donors who are answering the phone.
  • Editing and adjusting call scripts

Email scheduling 

  • Both via email merge in Outlook and individual emails
    • Responsible for writing on and implementing a series of scheduling emails. 
      • Google mail merge and or other email tech application use. 
      • Text Scheduling

 

Administration – 50% of workload

Support Functions

  • Manage donor meeting Outlook calendar.
  • Printing and mailing letters, fliers, booklets, and presentations before and after meetings for development staff from the HQ office in Virginia.
  • Setting up task projects for tour meetings.
  • Donor research to develop donor solicitation strategy.
  • Tracking meeting follow up status, gift pledge reports, and incoming revenue.
  • Drafting and editing templates of written communications to donors for development staff.
    • Filing and organizing all donor communications including meeting notes
  • Scheduling flights, rental cars, and hotels for development staff.

 

CRM management (Virtuous)

  • Pulling lists of donors for mailing, emailing, and calling.
  • Updating donor records.
  • Selecting and pulling donor lists geographically around existing meetings.
  • Executing comms channel adjustments before and after tour meetings (suppressions from mail, email, etc).
  • Running reports on tour donations, switching the staffer who manages the donor relationship, etc. 
  • Regularly uploading notes, tags, and other markers to donor records in bulk via an automated process.

 

Potential Future Functions – not guaranteed, and would reduce other work volume slightly.

 

Donor Solicitation Functions

  • Likely over first few months:
  • Making financial asks of donors over the phone, either modest amounts on “cold” calls or larger amounts via follow up on other staff’s meetings with them

 

Longer term potential, but not in immediate future:

  • Presenting at virtual meetings by video call and phone
  • Writing meeting follow up notes.  
  • Writing follow up letters.  
  • Pursuing follow up on pledged gifts.
  • Making sure all donor information updates are done in virtuous and across other donor database systems.
  • Managing donor relationships.

 

Competencies

  • Determination to Schedule Meetings via a consistently high volume of outbound calls roughly 4 hours per day. Success in this function is necessary for success in the position.
  • Organization Skills Organization Skills and STRONG detail orientation. This is the other ability success will swing on.
  • Flexibility to respond to many coworkers on many small projects through the day.
  • Willingness and ability to internalize the type of language Students for Life uses to communicate with our donors, so that all comms must be approved by supervisor and can adapt to incoming donor calls.
  • Moderately developed writing ability and willingness to learn more.
  • Microsoft Office Knowledge/Especially Word and Excel
  • Personable on phone in face to face
  • Collaboration Skills
  • Communication Proficiency
  • Initiative
  • Reliability
  • Time Management
  • Decision Making

 

Supervisory Responsibility

This position has no supervisory responsibilities. Eventual project-based leadership opportunities will arise.

 

Work Environment

This job operates from our HQ office in Fredericksburg, VA office. This is essentially due to the need for mailing and checking mail functions of the position. This role routinely uses standard but basic office equipment such as computers, phones, and printers.

 

Physical Demands

This is largely a sedentary role, but extensive travel by car and plane is required. The ability to lift at least 20 pounds is required.

 

Position Type and Expected Hours of Work

This is a full-time salaried position working at least 40 hours per week at the HQ office in Fredericksburg, VA. Days and hours of work are Monday through Friday, 9:00 a.m. to 5 p.m. Hours can be somewhat flexible by request.

A willingness to contribute some evenings is especially desired to call West Coast donors after their work hours, and for travel.

Responsiveness by phone on evenings and weekends is desired for basic questions, but typically no work will be assigned.

Travel

Travel is not expected for this position, to begin. A few times a year, and support at D.C. area events may be required.

Required Education and Experience

  • High school diploma, college experience preferred.
  • Customer service, sales, or fundraising experience preferred, but not required.
  • Administrative experience preferred, but willing to train the right candidate.

 

Work Authorization/Security Clearance (if applicable)

Must be able to successfully complete an I-9. The I-9 is used for verifying the identity and employment authorization of individuals hired for employment in the United States.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience Needed:  
Job Type:
State: Virginia
Apply by Email:
Apply Here