Scheduling Coordinator

Status: Paid - Full Time

Description:

Make a difference in the lives of women facing unplanned pregnancies. The Legacy of Life Foundation is a faith-based nonprofit rooted in Catholic theology that provides life-affirming care and support. You don’t need to be Catholic to apply, but alignment with our pro-life mission is essential.

Our Scheduling Coordinator plays an important role in creating a welcoming connection to clients, is the initial point of contact for clients and takes the first step by scheduling appointments. This role is also responsible for the data and reporting for the department.

In this role, you will:

-In the clinic where the scheduler is based, you will welcome clients and expedite check in process
-Answer incoming calls and text messages
-Perform appointment confirmations/reminders & conduct follow up calls and text messages
-Schedule client appointments via phone and online booking links
-Monitor chat function of online booking software during normal business hours
-Ensure client demographic information is accurately recorded
-Enter data for each appointment and client such as: call records, nickname, number of pregnancy tests performed, women who choose life, appointment no shows, etc.
-Run and review reports for discrepancies on a scheduled basis
-Provide accurate and timely reports to Client Services Manager
-Supply data for Client Services monthly board meeting reports
-Compile praise and prayers request and load into MailChimp daily
-Create new email chain for praise and prayer requests monthly
-Monitor security cameras during workday and alert suspicious activity as needed.
-Other duties as assigned

Ideal Candidates

-Possess the ability to multi-task
-Strong computer software skills: use of MS Word, Excel, Office, and Google Workspace
-Strong customer service skills: Must have exceptional communication skills and be able to communicate with clients, office team and external vendors
-Exceptional time management skills and ability to manage multiple schedules
-Ability to demonstrate a high level of efficiency, and reporting of data from multiple spreadsheets.
-Ability to work in a team environment.
-Display a positive, high-energy, “team player” attitude while working in a fast-paced environment.
-Strong attention to detail and documentation of data.
-Show a high level of care, compassion, understanding, and urgency in order to meet all of the client’s needs.

What We Offer:

-A strong, faith-centered team culture
-Full health, dental, vision, and life insurance
-HSA and 401(k)
-Generous PTO and paid holidays
-Retreats and team-building events

Experience Needed:   1-2 years
Job Type:
State: Pennsylvania
Apply by Email: [email protected]
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